Almost all forms of VoIP Businesses are conducted online. And hence, the most important requirement for proper management of your business is a Billing software. VoIP billing platforms assist in client management, reporting, billing and payment processes and many more. Also with single billing software, you can manage multiple forms of VoIP businesses.
The growth of the VoIP market is remarkable. With the increasing demand for VoIP services, the opportunities for VoIP businesses are also increasing. If you are thinking of venturing in the VoIP industry or are already into a VoIP business then you should know the importance of a good VoIP Billing Software.
For VoIP businesses the VoIP Billing software enables the admin to double-check minutes the agents have used. The Billing module helps to rectify issues of fraudulent billing or overcharges. For Wholesale VoIP Providers, the billing software can help to manage the rate tables and routes. Also in addition to this, the Billing software simplifies the billing process for multiple customers through variable billing cycles.
Therefore the next question arises, what functions or features make a billing solution, the best VoIP Billing software? For these, we need to understand the essential and advanced features of the billing software which are a must-have for any VoIP Business.
Here are some key features of VoIP Billing Software which will benefit you the most.
Monitoring & Reporting System
VoIP Billing systems with a transparent monitoring system with detail reports on the active call list, registration, P/L Report, invoice and recharge history are really helpful. Further, with this feature, one can monitor the live call log along with a detailed SIP log.
Rate Plan Management for Different Clients
Managing the Rate Plan is a huge task if you are not clear about the whole process. Therefore, the Rate-Plan Management feature of the VoIP Billing System comes to your rescue.
It helps to assign different rate plans for originating and terminating clients along with easy modification of the existing rate plan. It further supports pick and off pick-based rate management. In addition to others, one can also set Rate Management for future dates.
Client Management Solution
The feature of Client Management enables VoIP Providers to manage resellers, originating and terminating clients in a very easy way. It also supports N Level resellers and commission-based or rate based resellers. This type of client management facility also supports both pre-paid and post-paid payments.
Secured Billing Interface
Security is always important and VoIP billing software is already equipped to maintain that. Two-factor Authentication by integrating OTP on the device for admin and reseller access is a useful way to stop any unauthorized access. Further, the Billing software allows us to set up user wise role and build IP restriction with an auto-block of “Username and Password” for consecutive failed attempts.
Monitoring Dashboard
The Monitoring dashboard feature of the Billing Platforms offers a detailed overview of various important parts so that actions could be taken accordingly. Comprehensive analysis of live call and system client statistics is a useful feature. It also helps to monitor server and revenue status for better management. The Monitoring Dashboard feature also offers customer, gateway and country-wise report generation.
Easy User Interface for Service Providers and Customers
An easy to use Interface is always what anyone looks for. Be it Service Providers or Customers, an easy to use Interface always useful. It helps ITPSPs in managing their VoIP billing services efficiently. With an easy user interface, Call Detail Records (CDR) for each client can be easily managed. Further, one can conveniently edit or add rate plans or add resellers.
Prepaid & Post-paid Billing Facility
The prepaid solution is necessary when there are users with whom one has very little contact. In the pre-paid model, the system first checks a user’s balance before the call is made to see how much cash is available for the call. Next, once the call is connected, the system will start a timer to disconnect the call when the credit has dropped to 0.
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